If you have an Office 365 subscription, you might need help from Microsoft.
How to log a ticket from a client app, web app, or from your Office 365 account. These methods create a ticket that goes to Microsoft support. Regardless of how you log a ticket, you definitely need to be online to do so.
A Virtual Support Agent appears in a window opened by Microsoft trying to help you. If this is not possible, you will be put in touch with a Microsoft support person .
Note:
Currently, the Office 365 mobile apps take you to the Help and Support pages. However, there is no direct method for creating a support ticket. You can click around the help page until you find a link to a support page. However, this does not correspond to a specific option for contacting support. If you have a problem with a mobile app, the best way to log a ticket is using one of the methods described below.
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