Notebook / PC with Linux (eShell) and Windows installation problems?

On systems with 11th generation Intel Core i processors (Tiger Lake platform), SATA hard drives may not be recognized during a manual installation of Windows 10.

Explanation and instructions:

Reason: The new features of this platform require the installation of a special driver for Intel Rapid Storage Technology (iRST) so that SATA drives are recognized during installation.

1. Solution steps:
2. Important note:

3. Further tips on: if the NVMe SSD drive is not recognized:

1.) Solution steps:

1. Download driver :
- Download the Intel Rapid Storage Technology (iRST) driver from the [Intel website]( https://www.intel.com) or better yet from the manufacturer of your motherboard / notebook.

2. Prepare driver :
- Unzip the ZIP file containing the driver and copy the extracted files to a USB stick.

3. Load driver during Windows installation :

- During Windows installation, at the point where you are asked to select the drive, no drive may appear.

- Click Load driver .

- Select Browse and navigate to the folder on the USB stick where the extracted driver files are located.

4. Select driver :

- Select the Intel RST VMD Controller 9A08 (TGL) entry and click Next .

5. Hard drive is recognized :

- After loading the driver, the SATA hard drive should appear in the selection screen.

2.) Important note:

This process is specific to the Tiger Lake platform and systems with iRST support. It is important that you use the correct drivers for your hardware.

I had the problem with a notebook for 274 €. Awesome part for the money. The solution was the original driver from Acer:

►► Product Support - Aspire A315-59 | Acer Germany

Just 2.5 MB ( IRST (Intel® Rapid Storage Technology) driver )

(Image-1) Notebook with Linux(eShell) and Windows installation problem with acer!

▲ Back to the top ▲

3.) Tips on: if the NVMe SSD drive is not recognized:

is not recognized during Windows installation, there are several possible causes and solutions:

1. Check BIOS/UEFI settings

- Set SATA Mode to NVMe :
1. Boot up your computer and enter BIOS/UEFI (usually by pressing `F2`, `Del`, `Esc` or another key at startup).
2. Make sure SATA Mode is set to AHCI or NVMe
3. Secure Boot : If enabled, you can temporarily disable this to ensure the installation media boots correctly.

- CSM or UEFI Mode :
- If you are installing in UEFI mode , make sure Boot Mode is set to UEFI .
- If your motherboard supports CSM (Compatibility Support Module) , you can enable this option if the NVMe drive is still not recognized.

2. Load NVMe drivers manually

- Some older versions of Windows (especially Windows 7 or older installers) do not include NVMe drivers.
- Solution :
1. Obtain the NVMe driver from the motherboard or laptop manufacturer (or SSD manufacturer).
2. During Windows installation, if the drive does not appear, click Load Driver .
3. Load the drivers from a USB stick or other source.

3. Update Windows installation media

- If you are installing Windows 10 or 11, make sure you are using the latest version of the installation media.
- Use the [Media Creation Tool]( https://www.microsoft.com/software-download/windows) to download the latest ISO file and create a new installation media.
- Newer versions of Windows already have NVMe support built in.

4. Check partition table

- The NVMe drive might be in an incompatible format (e.g. GPT or MBR).
1. Start the Windows installer.
2. Open the command prompt with `Shift + F10`.
3. Type `diskpart` and then `list disk` to make sure the drive is shown.
4. If it is shown, convert it using the following commands:

select disk [ Number ]
clean
convert gpt

- After that, the drive should be visible in the installer.

5. Update firmware and drivers

- BIOS firmware : Check if there is an update for the BIOS that may fix NVMe issues.
- SSD firmware : If possible, update the NVMe drive firmware (via manufacturer tools).

6. Test NVMe drive

- If the drive is still not recognized, test it on another computer or use a live Linux system to check if the NVMe drive is visible there. A defective drive cannot be ruled out.

If none of these steps help, please provide the exact hardware configuration (motherboard/manufacturer, SSD model, etc.) to provide more targeted assistance.

FAQ 132: Updated on: 29 November 2024 09:42

Notebook / PC with Linux (eShell) and Windows installation problems?

On systems with 11th generation Intel Core i processors (Tiger Lake platform), SATA hard drives may not be recognized during a manual installation of Windows 10.

Explanation and instructions:

1. Solution steps:
2. Important note:

3. Further tips on: if the NVMe SSD drive is not recognized:

1.) Solution steps:

2.) Important note:

3.) Tips on: if the NVMe SSD drive is not recognized:

1. Check BIOS/UEFI settings

2. Load NVMe drivers manually

3. Update Windows installation media

4. Check partition table

5. Update firmware and drivers

6. Test NVMe drive

The Windows message “Please keep your computer on” appears?

Does renaming a shortcut affect the application?

Please provide detailed explanations about Visual Effects in Windows?

Differences between screen savers in different versions of Windows?

Don't the protected folders in Windows cause more problems than benefits?

Differences when setting up Autologin in different Windows versions?

Are there differences in libraries between operating systems?

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Notebook / PC with Linux (eShell) and Windows installation problems?

On systems with 11th generation Intel Core i processors (Tiger Lake platform), SATA hard drives may not be recognized during a manual installation of Windows 10.

Explanation and instructions:

1. Solution steps: 2. Important note: 3. Further tips on: if the NVMe SSD drive is not recognized:

1.) Solution steps:

2.) Important note:

3.) Tips on: if the NVMe SSD drive is not recognized:

1. Check BIOS/UEFI settings

2. Load NVMe drivers manually

3. Update Windows installation media

4. Check partition table

5. Update firmware and drivers

6. Test NVMe drive

The Windows message “Please keep your computer on” appears?

Does renaming a shortcut affect the application?

Please provide detailed explanations about Visual Effects in Windows?

Differences between screen savers in different versions of Windows?

Don't the protected folders in Windows cause more problems than benefits?

Differences when setting up Autologin in different Windows versions?

Are there differences in libraries between operating systems?

»»

+ Freeware + Order on the PC + File management + Automation + Office Tools + PC testing tools + Decoration and fun + Desktop-Clocks + Security + SoftwareOK Pages + Micro Staff + Freeware-1 + Freeware-2 + Freeware-3 + FAQ + Downloads

+ Top + Desktop-OK + The Quad Explorer + Don't Sleep + Win-Scan-2-PDF + Quick-Text-Past + Print Folder Tree + Find Same Images + Experience-Index-OK + Font-View-OK

1. Solution steps:
2. Important note:

3. Further tips on: if the NVMe SSD drive is not recognized:

+ Freeware
+ Order on the PC
+ File management
+ Automation
+ Office Tools
+ PC testing tools
+ Decoration and fun
+ Desktop-Clocks
+ Security

+ SoftwareOK Pages
+ Micro Staff
+ Freeware-1
+ Freeware-2
+ Freeware-3
+ FAQ
+ Downloads

+ Top
+ Desktop-OK
+ The Quad Explorer
+ Don't Sleep
+ Win-Scan-2-PDF
+ Quick-Text-Past
+ Print Folder Tree
+ Find Same Images
+ Experience-Index-OK
+ Font-View-OK